Zohi Interiors Terms & Conditions
Welcome to the Zohi Interiors website and online store. Please take a few minutes to review these Terms & Conditions. Your purchase of products from Zohi Interiors constitutes your agreement to follow these Terms and Conditions and to be bound by them, purchase of products includes those purchases made: online, by email, by phone, or any other channel. These terms and conditions are subject to change without notice, so please check them regularly and prior to ordering.
All prices listed on the Zohi Interiors website are in Australian dollars and include GST. Please note that pricing is subject to change without notice.
In the event a that a product ordered, is listed at an incorrect price due to a typographical error, or error in pricing information received from our suppliers, Zohi Interiors shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In some cases, Zohi Interiors will contact you to advise of any price correction, in this case you have the right to accept the new price or cancel your order.
2. PLACING AN ORDER//STOCK AVAILABILITY/PAYMENTS/LAY BYS
The preferred method of ordering is via our online store. Alternatively, orders can be placed by email or by phone.
We hold stock of a majority of our product range in our warehouse. Some of our product range is directly shipped from our suppliers.
Please check on the products information page for stock availability. The product page will indicate if the product is either:
- In Stock
- Out of Stock
- Custom Made
Payment can be made online using your Visa, Mastercard, Paypal account or by Direct Bank Transfer. Orders made by phone, email or in person can be paid by Credit Card or Direct Bank Transfer. Goods will not be dispatched or released from the warehouse until full payment has been received.
We offer a 2 month lay–by with a 30% initial deposit .
Lay-bys must be paid in full within 2 months of initial deposit. You can make instalment payments at any time during the lay-by period, or you may opt to pay the balance at the end of the period.
If you change your mind or wish to cancel your lay-by prior to the final instalment, you can opt for either:
1) a store credit/exchange at the value of your instalment payment/s, or 2) a refund of the instalment payment/s less a termination fee of 15% of the total item price (excluding shipping charges). After the final instalment has been paid there are no change of mind returns permitted on your order.
3. RETURNS/EXCHANGE/CANCELLATION & DAMAGES POLICY
Our returns policy will vary depending on the item you purchase. Please check on the “shipping & returns” tab at the product page for the returns policy on your item. Please see below:
FOR ITEMS STOCKED BY ZOHI INTERIORS:
For items stocked in the Zohi Interior’s warehouse , “change of mind” return /exchange can be made for any reason within 14 days of receipt of your order* . Please contact us within 14 days of receiving your order via email only to email@example.com. Please advise your name, order number, the product you wish to return and the reason for return. We will authorise your return and provide return shipping instructions. Items cannot be returned or exchange without prior notice and authorisation by Zohi Interiors.
*exclusions apply: In some cases, Sale items will not be applicable for 14 day change of mind returns. Please check the shipping & returns tab on the specific item you are ordering.
Items that to that cannot be exchange or refunded for “change your mind” include:
- Items that are directly shipped by our supplier cannot be returned/exchanged as we need to abide with our supplier’s returns policies
- Items that are custom made to order cannot be returned/exchanged as these items hare made to order specially for you.
Please check the return policy of your item on the “Shipping & Returns” tab on the product page for the item that you are purchasing.
Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer. If your payment was made online, you will receive a refund against your credit card or pay pal account. If your payment was made by EFT, cash or cheque we will credit funds via EFT to your nominated bank account. We will notify you by email to confirm that we have processed your refund. Please allow 3 business days to receive your refund to our account.
The value of your return will be the purchase price you paid less any shipping costs incurred. Shipping costs for the delivery will not be refunded. Please also note that if we have provided free shipping or subsidised your shipping, you will be charged the standard shipping charges for the delivery of your order from our warehouse to your location. You are also responsible to pay for the return shipping of your item. Please contact us prior to making a purchase if you would like to be advised of the return shipping charges.
You are responsible for the return shipping of the item to the Zohi Interiors Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.
You may return your item using your own delivery carrier such as Australia Post. We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item
Cancellations of orders are not permitted if an order has been placed with our supplier or if a courier has been dispatched to collect your order from our warehouse. Contact us immediately if you wish to cancel an order. Please check on the “shipping & returns” tab at the product page for the returns policy on your item you have purchased. Please see also our returns/exchange policy.
Manufacturer’s Fault or Damage
We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24 hours of receipt of your items by phone : 02 9523 9139 or by email: firstname.lastname@example.org. We also request that you provide digital photographs of the damage or faulty item.
Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.
Please note that we cannot accept returned items without prior notification and authorisation code. All claims must be reported within 24 hours, to abide with our suppliers terms and conditions.
You received the incorrect item
Please contact us within 24 hours of receipt of delivery if you receive the incorrect item you ordered. We will organise collection and re-delivery of the correct item if available, at our cost. We aim to deliver the item to you within normal delivery time frame. If the item is out of stock we will refund you 100% of the purchase price and shipping costs.
All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24 hours of receipt of your items by phone : 02 9523 9139 or by email: email@example.com.
In the event that the items have been damaged, please ensure you all have a record of the driver's name. If a package or box appears damaged, Please write 'PENDING INSPECTION' or 'APPEARS DAMAGED' on any documents the driver requests you to sign. We also request that you provide digital photographs of the damage item.
Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.
All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. We will not be liable for any loss or damage as a result of a late delivery of your order.
4. PRODUCT INFORMATION/ASSEMBLY
We aim to provide you with accurate product images, descriptions and colours on our web site. However the actual colours you see will depend on your individual screen settings on your computer. Many of our pieces are unique and handmade and there may be variations in size, colour, texture and overall appearance. Please check the standard terms on the “Shipping & Returns” tab on the product page for the item that you are purchasing,
Products are delivered assembled unless otherwise stated on the product details page for an individual product. For products that are flat packed, assembly instructions and materials will be provided with your order.
We aim to ensure a smooth and easy process giving you complete security in the event that the product received is faulty or damaged.
Generally, Zohi Interiors products are not covered by warranty unless stated on the product detail page for the individual product. Some suppliers, including those that supply upholstered beds and sofas may provide warranty; in this case the warranty information will be listed on the product detail page for the individual product on our website.
We delivery Australia wide, using a variety of different carriers depending on the size and location of your order. Some orders are despatched from our warehouse and others directly from our suppliers. We aim to manage this process as smoothly as possible.
Please provide a delivery address where deliveries can be made during normal business hours from Monday to Friday, 9am -5pm. We do not post to a PO post office address.
We will keep you informed of when your order is dispatched, and provide a tracking number when possible. It is your responsibility to track your order and be home to accept your delivery. Please track your orders to avoid re-delivery fees.
We have approximate dispatch times for each product noted in the product description page of the website. Please take into account both the dispatch & shipping lead times. If a delay should occur, you will be notified by phone or email.
Estimated arrival of your order is as follows:
Sydney metropolitan: 1-2 business days
NSW Regional Areas (including ACT): 1-5 business days
Melbourne metropolitan: 1-3 business days
VIC Regional Areas: 2-5 business days
Brisbane/Gold Coast metropolitan: 1-3 business days
QLD Regional Areas: 5-10 business days
Adelaide metropolitan: 2 - 4 business days
SA Regional Areas: 5 -10 business days
Perth metropolitan: 3-5 business days
WA Regional Areas: 6-14 business days
Darwin metropolitan: 6-10 business days
NT Regional Areas: 8-14 business days
Hobart metropolitan: 5-7 business days
TAS Regional Areas: 7-12 business days
We provide an estimated delivery charge guide on the Shipping & Returns page, please click here to view. This should be used as a guide only. When ordering multipe items the shipping charge may increase to the next size.
If you are located in a country or remote area, you may need to contact us to request a delivery quotation specifc to your area.
Zohi Interiors reserves the right to charge shipping fees different to the estimated shipping guide provided if necessary. Zohi Interiors also reserves the right to request additional shipping charges to be paid for an order, in this case you may agree to make the additional payment or cancel your order. In many cases we will take on and cover some of the shipping charge, however in some cases we may require an additional shipping charge to be paid to make your order viable.
Shipping of large items
We use professional furniture carriers for delivery of large furniture pieces. This is a two man service where furniture is placed inside your home. We will contact you in the days leading up to your delivery to co-ordinate a delivery time. Our freight companies will also assist by contacting you in advance to advice of the approximate time of delivery.
For furniture deliveries that can be handled by one man (i.e. dining chairs, small coffee tables), time schedule deliveries will not be possible. In this case we will provide you with a tracking number or estimated delivery day.
For regional deliveries, a two man delivery service is not always available. You may be required to assist the driver with unloading of your order.
Stairs & limited access
If your furniture is to be delivered to where there is restricted or difficult access, such as: an apartment block, high rise or up or down stairs, you need to notify us. In some circumstances, additional shipping charges may apply. Please give us clear delivery instructions at the time you are placing your order in the : Order Comments field, (step 5 of the checkout process) .
Some carriers charge re-delivery fees if the customer is not home to accept the delivery. Re-delivery fees are the responsibility of the customer. We encourage you to track your order regularly when possible in order to avoid re-delivery fees. For large items we aim to keep in contact with you in order to avoid any problems. It is the customer's responsibility to track orders and be home to accept delivery. Please note we do not take responsibility for loss or damage for orders that the customer has been given authority to leave.
Signature on delivery
All orders require a signature on delivery to proof delivery. Once your order is despatched we will email your shipping tracking details so that you can track your order. You can give us an authority to leave your order somewhere safe if you are not available to receive your order. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.
If you are located outside of Australia and wish to place an order, we may be able to ship to you, please contact us and advice your Country and post code with details of the pieces you are interested in.
7. SALES & PROMOTIONS
Zohi Interiors runs sales promotions and offers shipping promotions from time to time. There will be no credit given on current or past orders and lay-by's due to a price change or shipping promotion. Please see Returns/Refunds/Cancellation Policy (Section 3). We reserve the right to withdraw any product or shipping promotion we advertise and change prices without notice.
8. FREE DESIGN ADVICE /ONLINE INTERIOR DESIGN/CUSTOM DESIGN SERVICES
Free design advice
Free design advice is available to all customers over the phone or email for any quick question or small enquiry. Our free service is limited to advice on making selections of furniture and homeware items on the the Zohi Interiors website. For more details see: FREE DESIGN ADVICE.
Online interior Design Service
The online interior design service is an online service. Once a room design has been purchased a Design Brief will be emailed to you within 24 hours to complete and send back to us with room images, room dimensions and any other information you would like to include. You will receive a phone call from us within 3 working days to discuss your design brief and to better understand your style and needs. We can also answer any other questions you may have.
You will receive your Interior Design Scheme within 5-10 working days from phone consultation. Each scheme will vary, however will include the following:
- Digital Mood Board
- Styled Design scheme of selected pieces.
- Images of Furniture Selections- detailed specification of all furniture pieces selected including- dimensions, materials & prices.
- Images of Homeware Selections-detailed specifications of all homeware pieces selected including –dimensions, materials & prices.
- Styling advice / Finishing touches-placement, arrangement/grouping & styling advice.
- A Cohesive Styled Theme that flows & works with your existing pieces/room/home.
Interior Design Scheme conditions:
- One Interior Design Scheme per room purchase.
- 1-2 options of furniture and homeware selections of the required pieces. We may give you more than one option of each of the pieces as appropriate, at our discretion.
- Face to face consultation limited to one hour as required
- On site consultation is not included as part of this service. Please contact us if you require a home visit. See below for onsite consultation charges.
- Additional time may be required for us to complete your design scheme, in which case we will advise you by email.
- Custom design of furniture is an additional extra, charged at $300 plus gst per design
- For onsite consultation, the initial consultation is charged at $150 per hour plus gst. Subsequent charges are applicable for additional time we spend designing, styling and sourcing for your project depending on your individual requirements. Services outside of the Sydney CBD, Eastern Suburbs, Inner West, Lower North Shore, St George &Sutherland Shire are subject to additional travel charges.
Please contact us by phone or email to make an appointment to discuss your individual needs.
CUSTOM DESIGN SERVICES
Our Custom Design Service is available face to face in your home, over the phone or online.
For more details see: CUSTOM DESIGN SERVICES.
For onsite consultation, the initial consultation is charged at $150 per hour plus gst. Subsequent charges are applicable for additional time we spend designing, styling and sourcing for your project depending on your individual requirements. Services outside of the Sydney CBD, Eastern Suburbs, Inner West, Lower North Shore, St George & Sutherland Shire are subject to additional travel charges.
Please contact us by phone or email to make an appointment to discuss your individual needs
9. LIMITATION OF LIABILITY
Zohi Interiors does not accept any liability for any damage or injury caused by the use or misuse of products purchased from us, other those imposed by statue of the Trade Practices Act 1974. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied The maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website
11. OBLIGATIONS OF THE CUSTOMER
As a customer of Zohi Interiors, you must provide accurate information about yourself and be truthful in your dealing with us at all times.
This information may include your full name, delivery address, current address, home phone, work phone, mobile phone, credit card details and any other details required to process your purchase or obtain a refund. It is your responsibility to inform us with accurate information.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided and we do not receive the goods back to our warehouse within 21 days from despatch, we will not refund your purchase or replace the goods.
LATE DELIVERY/ORDER DOES NOT ARRIVE
We encourage you keep track of your order. Where available we will provide you with a tracking/consignment number and courier company details so that you can keep track of your parcel at all times.
It is your responsibility to advise us within 14 working days from notification of despatch. that you have not received your order. Once you advise us that the order has not arrived we will make enquires to determine its location. A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. Please note this applies to items that have no “change of mind” returns. Any delivery date quoted is an estimate only. We will not be liable for any loss or damage as a result of a late delivery of your order.
We take our customers privacy very seriously and ensure that we comply with the Australian Privacy Act 1988, representing the industry best practice. Personal information collected by Zohi Interiors online, is for internal use only and we do not sell or trade customer's personal information online with any other company, organisation or third parties. Zohi Interiors may share your person information such as your name and delivery address, with third parties that are directly related to supply or delivery of products to you.
When you register to become a Zohi Interiors customer, we may collect the following personal information to include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
The personal information we collect from you will be used in some or all of the following ways:
- To process and ship the products you have ordered efficiently
- To update you on the shipping of the product and for customer service and support
- To provide you with relevant product information
We encourage customers to subscribe to our emails and register as a customer to be updated with our special promotions and sales. In this case, we will use your personal information to send you this promotional information by mail or email. You can unsubscribe from receiving anypromotional information by using the unsubscribe function within the electronic promotional material.
Registered customers can update their personal information by logging in to your account on the Zohi Interiors website.
If you believe your privacy has been breached please contact us at firstname.lastname@example.org to resolve the issue.
All of your personal information and online purchases within Zohi Interiors take place in a secure environment utilising the latest security technology. We ensure that all information collected will be safely and securely stores by restricting access to this information and maintaining technology products to prevent unauthorised computer access to your personal information. Zohi Interiors also users SSL (secure sockets layer) encryption technology when processing your credit card details to ensure the security of this information.
Zohi Interiors does not store any user’s credit card details on file. All Credit Card Numbers are only used at processing time only.
Certified by Zohi Interiors (TDV Holdings Pty Ltd Trading as Zohi Interiors) ABN: 50 050 333 741. Zohi Interiors has the right to change these Terms & Conditions at any time without prior notice.