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Frequently Asked Questions

PURCHASING

How can I place an order for an item ?

You can place an order for an item by purchasing on the Zohi Interiors online store, by email: contact us, or over the phone: on 02 9580 2297.

How can I purchase an item on the Zohi Interiors online store?

If you are a registered customer with Zohi Interiors, you can sign-in to your account using the email address when you first registered with us & use your password. If you are a new customer, you can either register to have your own account or check out as a guest.

To place an order for an item on the Zohi Interiors online store, simply add items to your shopping cart & proceed to the checkout. The shipping will be automatically calculated once you have entered your postcode. In some cases shipping will not be able to be calculated if your delivery is in a regional location. In this case please contact us for a shipping quotation.

Payment can be made online using your Visa, Mastercard or Paypal account. All prices displayed on our website are in Australian dollars and include gst. All payments are processed in Australian dollars.

I’m having trouble signing into my account, what do I do?

Make sure you are using the correct email address & password you supplied when you first registered. If you have forgotten your password, you can request a new password, please re-type this carefully .You can change your password once you have logged in to your account, to something more memorable.

Can I make a purchase of an item, offline?

You are welcome to contact us on (02) 9580 2297 to place your order and make a credit card payment over the phone if you prefer. If you would like to make an order payment by Electronic Funds Transfer (EFT), we can email you an invoice together with our Banking Details. Please send us an email request. Contact Us.

How do I know if my item is in stock?

We update our website regularly with stock availability on all items. If an item is in stock, our website will clearly state “In Stock” and this item will be available to purchase immediately. If an item is out of stock, our website will state “Sold Out”. These items may be coming back in stock soon, so please contact us with your enquiry and will be advise you of availability. You may also be able to pre-order this item & be the first to receive it once this item is back in stock.

What happens if I have purchased an item showing “In Stock” but is “sold out” or not available in the time stated?

We keep stock of some items in our warehouse in Sydney and other items are drop shipped directly from our Suppliers. We do our best to keep our website updated with our Supplier’s stock levels. If the item you purchase, showed as “in stock” but is “sold out” or not available in the time stated, we will notify you within 1-2 business days. You will have the following options:

- You may wish to wait for the product to come back in stock
- You may purchase another item
- You may receive a 100% refund including shipping charges



Can I pre-order items that are “sold out” which are coming back in stock soon?

For items that are currently “sold out” that are coming back in stock soon, we will clearly state an Expected date of Arrival (ETA) on that item if they are due back in stock. You can pay pre-order to secure this item by purchasing this item now. We will notify you when the item is back in stock and arrange a delivery time.

How can I place an order for a Custom made Item?

We provide an Interior Design Service and will custom make items to your specifications. We can assist you will design of new furniture, beds, sofas & entertainment units. We also make curtains & soft furnishings. Please see also our Design Service section on our website: DESIGN SERVICES

 

PAYMENTS

What payment methods do you accept?

Orders made by phone, email or in person can be paid by credit card or direct deposit. If a cheque is your preferred method of payment please ensure it is sent by registered/trackable post (allow up to 3 business days for clearance).

 

LAY-BYS

Can I place a “Lay-by” on this item?

We offer a 2 month lay –by with a 30% initial deposit for items stocked in our warehouse.

Lay-by Terms: 

Lay-bys must be paid in full within 2 months of initial deposit. You can make instalment payments at any time during the lay-by period, or you may opt to pay the balance at the end of the period.  

If you change your mind or wish to cancel your lay-by prior to the final instalment, you can opt for either:

1) a store credit/exchange at the value of your instalment payment/s, or 2) a refund of the instalment payment/s less a termination fee of 15% of the total item price (excluding shipping charges). After the final instalment has been paid there are no change of mind returns permitted on your order. 

Please contact us if you would like to enquire if a lay-by is available for the item you wish to purchase.

Please note, our lay-by policy has recently changed, the above policy is effect from 15/10/15 on all new lay-bys. 

SHIPPING

Do you deliver Australia wide?

Yes we delivery Australia wide using a variety of different carriers depending on the size and location of your order. Please provide a delivery address where deliveries can be made during normal business hours from Monday to Friday, 9am -5pm. .If you would like to make alternate delivery time outside these hours, please contact us. We do not post to a PO post office address.

Can I place an order if I live overseas?

If you are located outside of Australia and wish to place an order, we may be able to ship to you, please contact us and advice your Country and post code with details of the pieces you are interested in.

How much does it cost to deliver my item?

We provide an estimated delivery charge guide on the Shipping & Returns page, please click here to view. This should be used as a guide only. When ordering multiple items the shipping charge may increase to the next size.

When will I receive my order?

All orders will be dispatched in a timely manner, we have included approximate dispatch times for each product, please take into account both the dispatch & shipping lead times. Shipping lead times are estimates only. If a delay should occur, you will be notified by phone or email.

I require my order urgently, can I please have it sooner?

You can advise us if your order is required urgently or give us any other special instructions at the time you are placing an order on the Zohi Interiors website. Please use the Order Comments field, (step 5 of the checkout process).

We can offer express shipping on some items at an additional cost. Please contact us.

Do I need to be home to accept my order?

Yes, someone needs to accept your order. All orders require a signature on delivery. Once your order is despatched we will email your shipping tracking details so that you can track your order.

You can give us an authority to leave your order somewhere safe if you are not available to receive your order. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.

Where is my order?

Some orders are despatched from our warehouse and others from our suppliers directly to you, so delivery times may vary. We aim to manage this process as smoothly as possible. We will keep you informed of when your order is dispatched, and provide a tracking number when possible. It is your responsibility to track your order and be home to accept your delivery.

How will my furniture items be delivered?

We use professional furniture carriers for delivery of large furniture pieces. This is a two man service where furniture is placed inside your home. We will contact you in the days leading up to your delivery to co-ordinate a delivery time. Our freight companies will also assist by contacting you in advance to advice of the approximate time of delivery.

For furniture deliveries that can be handled by one man (i.e. dining chairs, small coffee tables), time schedule deliveries will not be possible. In this case we will provide you with a tracking number or estimated delivery day.

For regional deliveries, a two man delivery service is not always available. You may be required to assist the driver with unloading of your order.

If I live an apartment block or have limited access / stairs, is this a problem for delivery of my furniture?

If your furniture is to be delivered to where there is restricted or difficult access, such as an apartment block, high rise or up or down stairs, you need to notify us. Please give us clear delivery instructions at the time you are placing your order in the: Order Comments field (step 5 of the checkout process).

 

RETURNS

Can I return or exchange my item?

Our returns policy will vary depending on the item you purchase. Please check on the “shipping & returns” tab at the product page for the returns policy on your item. Please see below:

For items stocked in the Zohi Interior’s warehouse , “change of mind” return /exchange can be made for any reason within 14 days of receipt of your order* . Please contact us within 14 days of receiving your order via email only to info@zohiinteriors.com.au

*Special Exclusions to Change of Mind Policy

Please choose carefully as we do not offer a change of mind refund or exchange as follows:

- If the item you have purchased is directly shipped by our supplier or is Custom Made to Order. You cannot return these items once an order has been placed as these items have been specially ordered for you. Please check the return policy of your item on the “Shipping & Returns” tab on the product page for the item that you are purchasing.

What is your return or exchange policy?

FOR ITEMS STOCKED BY ZOHI INTERIORS:

For items stocked in the Zohi Interior’s warehouse , “change of mind” return /exchange can be made for any reason within 14 days of receipt of your order*. Please contact us within 14 days of receiving your order via email only to info@zohiinteriors.com.au. Please advise your name, order number, the product you wish to return and the reason for return. We will authorise your return and provide return shipping instructions. Items cannot be returned or exchange without prior notice and authorisation by Zohi Interiors.

*exclusions apply:

Items that to that cannot be exchange or refunded for “change your mind” include:

- Items that are directly shipped by our supplier cannot be returned/exchanged as we need to abide with our supplier’s returns policies.

- Items that are custom made to order cannot be returned/exchanged as these items hare made to order specially for you.

Please check the return policy of your item on the “Shipping & Returns” tab on the product page for the item that you are purchasing.

Do I receive a refund, exchange or credit on my return?

Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer. If your payment was made online, you will receive a refund against your credit card or pay pal account. If your payment was made by EFT, cash or cheque we will credit funds via EFT to your nominated bank account. We will notify you by email to confirm that we have processed your refund. Please allow 3 business days to receive your refund to our account.

The value of your return will be the purchase price you paid less any shipping costs incurred. Shipping costs for the delivery will not be refunded. Please also note that if we have provided free shipping or subsidised your shipping, you will be charged the actual shipping charges for the delivery of your order from our warehouse to your location. You are also responsible to pay for the return shipping of your item. Please contact us prior to making a purchase if you would like to be advised of the return shipping charges.

How do I return an item?

You are responsible for the return shipping of the item to the Zohi Interiors Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.

You may return your item using your own delivery carrier such as Australia Post. We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.

What if my item is damaged or faulty?

We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24hours of receipt of your items by phone : 02 9524 2111 or by email: info@zohiinteriros.com.au. We also request that you provide digital photographs of the damage or faulty item.

Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

What if my item was damaged on delivery?

You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by phone : 02 9524 2111 or by email: info@zohiinteriros.com.au

In the event that the items have been damaged, please ensure you all have a record of the driver's name. Please DO NOT SIGN any documents the driver gives you for the receipts of the items, as this will void our claim against the courier company. We also request that you provide digital photographs of the damage item.

Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

Is this item covered for insurance?

All of our items are insured for accidental damage or breakage that may occur during shipping. You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by phone : 02 9524 2111 or by email: info@zohiinteriros.com.au

We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

 

DESIGN SERVICES

I can’t decide what pieces are I should purchase on the Zohi Interiors online store, can you help me?

Our team of qualified Interior Stylists are happy to assist you with any question you have in making the right selection with those important furniture & decorative purchases. We offer FREE design advice to all customers over the phone or email. Whether you need advice on how to mix styles together or what will work with your existing pieces or any other quick question, we are happy to help. Contact us on (02) 9524 2111 or you are welcome to email us pictures of your space so we can give you the best advice possible.

I don’t live in Sydney, can you help me design my home?

We offer Interior Design Services Online to assist you with styling a room or a whole house, no matter where you live. The Design process is accessible to everyone.

Can you assist me with making furniture, decorative accessory selections?

Yes, we offer a complete Design Service, whether you want to decorate a room, a whole home, or need advice on how to mix styles together, our team of qualified stylists are happy to assist you.

We can have made it easy for you to receive our services, by offering services in three ways:

1.Take advantage of our FREE design advice for any small enquiry, you can contact us over the phone on 02 9524 2111 or by email: info@zohiinteriors.com.au
You are welcome to email us pictures of your space so we can give you the best advice possible. For more details see: FREE DESIGN ADVICE.

2.We offer an Interior Design Online service for designing one room or more where we will provide an cohesive styled look to suit your personality and lifestyle. This service is provided online & over the phone so we can assist you wherever you live. For more details see: INTERIOR DESIGN ONLINE.

3.We offer customised design service with a complete interior design service. This service can be face to face in your home, over the phone or online. For more details see: CUSTOM DESIGN SERVICES.

What Interior Design Service do you offer?

We offer a complete interior design service. Our design services are completely customised to your needs, whether you want to style a room or a whole home, revamp a café or for selections of materials & finishes for new properties. We have the ability and confidence to transform your space to reflect your personality, lifestyle or brand.

Our Services include:

- Interior styling & design for residential, commercial and property development clients
- Selection of materials and finishes including kitchen, bathroom, window treatments and flooring
- Display homes & apartments
- Styling & preparing homes and apartments for sale
- Interior & exterior colour consulting
- Custom-made furniture, soft furnishings and joinery
- Sourcing furniture, soft furnishings & homewares
- Furniture layouts & space planning

How can I place an order for a Custom made Item?

We provide an Interior Design Service and will custom make items to your specifications. We can assist you will design of new furniture, beds, sofas & entertainment units. We also make curtains & soft furnishings. Please see also our Design Service section on our website: DESIGN SERVICES.


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